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Food and Beverage Director

 

 

Join The Reserve Club at Woodside Team!

The Reserve Club at Woodside is seeking a Food and Beverage Director to contribute to the overall success of the company. The ideal candidate will be a mentor/trainer for newly assigned or promoted Assistant Managers/Chefs and service staff in environments with varied volume, simultaneous events and diverse climate conditions.

Basic purpose and objectives of the position:

  • Responsible for managing the daily execution of Food & Beverage standards in the areas of Guest Satisfaction, Employee Excellence and Financial/Operational Results.
  • Interact with other operational complexities such as a production kitchen environment which supports all F&B locations; a variety of styles of service within one complex that includes buffets, A la Carte service and banquet events.

Guest satisfaction objectives:

  • Understand the Guest experience and facilitate the execution of Service Standards.
  • Coach employees on service delivery, recognizing and breaking down barriers to providing great service, and holding employees accountable for those standards.
  • Inspire the employees to seek ways to improve the Guest experience.
  • Lead the effort to create new Guest Service processes and measurements.

These objectives will be achieved by:

  • Develop and initiate actions based on Guest data and opportunities to improve the Guest experience with activities such as incentive programs for up-selling products and services;
  • Coach employees to provide exceptional Guest service;
  • Actively solicit Guest feedback by having direct contact with guest through table touching while managing the floor during hours of operation and drive quality through operational improvements;
  • Ensure employees participate in Company and Department service initiatives such as suggestive selling and safety programs;
  • Proactively ensure Guest satisfaction through the timely resolution of Guest concerns
  • Help develop and actively implement Company and Department initiatives such as new marketing efforts, new restaurant concepts, Kids program, holiday events and Special Celebrations;
  • Acting as a role model during Guest/Client interactions.

Employee Excellence Objectives:

  • Develop and implement initiatives to improve our employee’s experience by actively communicating developmental opportunities and new ways to reward & reinforce positive performance
  • Ensure team complies with all Company, State and Federal codes, policies and programs such as Food Safety, HACCP, and TIP’s program for responsible alcoholic beverage service
  • Provide regular balanced performance feedback to employees and executing employee documentation and performance documentation in compliance with Company guidelines
  • Attend all mandatory training experiences and actively seeking out developmental opportunities and encouraging employees to attend required training for their areas
  • Foster employee development by ensuring proper tools and resources are available and communicated to employees
  • Sustain employee retention programs and ensure appropriate follow-through on work connected with New Hire Orientation/On-Boarding and departmental training programs

Operational Objectives:

In your role, you should understand and be able to articulate fundamental business operations and financial principles to drive achievement of operational and financial goals. You should set clear daily performance objectives, focusing employees on where and how to best achieve results. This includes articulating and supporting the “why’s” of decision making, encouraging risk-taking, learning continuously from success and failures and creating an environment where the employees feel comfortable bringing forth ideas and concerns. As leader of your team, eliminating barriers and improving operations on a regular basis, while establishing measures to assist in the problem-solving process are key aspects of your role. You should also be able to achieve desired results while working on a multitude of tasks and projects.

Salary is competitive, commensurate with experience.

Job Type: Full-time

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[523.251,659.255,783.991]
[523.251,659.255,783.991]
[523.251,659.255,783.991]
[523.251,659.255,783.991]
[index]
[index]
[523.251,659.255,783.991]
[523.251,659.255,783.991]
[523.251,659.255,783.991]
[523.251,659.255,783.991]